I stay on the line for a few seconds more, just in case he suddenly remembers something else he needs, and this is what I hear.Ĭustomer: “I swear, they do this s*** just so some people can have a job. Me: “Thank you for calling service desk, and have a wonderful day!” I go through my usual ending spiel, and the call wraps up per usual. Your username is the same as always.”Īfter clearing that up, the customer is able to log in.
You said it was, right?”Ĭustomer: “Yes, I’m putting that in as my username, and the password is…?”
Me: “So, were you able to log in with the new password?”Ĭustomer: “No, it just keeps reloading the log-in screen. I happily oblige, but due to company policy, reset passwords in this particular application come out looking a bit like user IDs, and that causes some confusion. A customer calls in requesting a password reset, backed up by his manager, who insists it be done here and now. Step 5: Accept the suggested value changes. For instance, if you want account to lock out after three invalid logon attempts, type 3 and tap OK. In the policys properties window, input a value between 0 and 999, and then click OK. Step 4: Set the account lockout threshold. One of our most basic functions is resetting the passwords for the various applications our clients use for their jobs. FYR, it is located in Account Policies / Account Lockout Policy. I’m a service representative at an IT help desk for.
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